Service Termination – Pro Rata Credit

A customer calls to request that a service be terminated from 15th March, but the customer has already paid $50 in advance for service to the 31st March.

This use case issues a credit to the customer. Credits do not automatically result in refunds, and are generally allocated against future charges.

Customer has been charged for the whole of March:

pro rata

Smile billing issues a pro rata credit based on the difference between what was charged, and what should have been charged, based on the length of the month of March:

$50 x (17 ÷ 31) = $27.42