Service Termination – Pro Rata Credit
A customer calls to request that a service be terminated from 15th March, but the customer has already paid $50 in advance for service to the 31st March.
This use case issues a credit to the customer. Credits do not automatically result in refunds, and are generally allocated against future charges.
Customer has been charged for the whole of March:
Smile billing issues a pro rata credit based on the difference between what was charged, and what should have been charged, based on the length of the month of March:
$50 x (17 ÷ 31) = $27.42