Charge Based Credits
A customer in a marginal DSL area has difficulty at the start of her contract, and was offered the first month free. Because it was a one-off discount, a supervisor modified the invoice prior to sending it to the customer, rather than modifying the customer’s billing plan. The normal charge for the service is $100 per month.
Due to ongoing issues, the customer has now cancelled her service. Inomial’s Adaptive Recurring Billing software will only issue a credit for the amount originally debited.
The refund must be based on the arbitrary amount actually charged, and not the nominal monthly charge for the service.
Note that this behaviour applies to all use cases described in this white paper, and is illustrated in isolation for simplicity.
Customer has been charged in advance for two months:
Total credit issued automatically on service termination: $100.