Linking help desk tickets in Smile is very easy and lets you associate tickets that have a similar cause or subject. Linking tickets helps you easily refer to information in other tickets so you can determine common problems or trends or see what actions have already been taken.
One often overlooked, yet greatly appreciated, aspect of our service is the level of systems monitoring we do on your behalf. In particular, monitoring of service usage like CDRs or similar. We would like to help you make the most of this by matching the monitoring of your service with an appropriate alert response.