Smile News – March 2018
|How do you use our Smile documentation?
All of our user documentation is available online at docs.inomial.com. Most of the docs are available in multiple formats; PDF and WebHelp. We’re curious to know if one format is preferred over another, or even if another format would be preferred. Maybe you don’t use the docs at all!Please take a moment to complete our quick survey so we can get an idea what everyone finds the most useful. This survey only allows for a single response, but if you have additional thoughts on our documentation and what does or doesn’t work for you we’d love to hear about it. Please email us with any comments you have.In which format do you prefer to access Smile documentation? (Click on your choice in the list below)
If you’d like our docs to be in a different format than currently offered or there’s a specific reason you don’t use any of our documentation please drop us an email and let us know.
A contract specifies the length of time that a customer must remain on a plan, such as 12 or 24 months, and may include setup charges, termination charges and payment method restrictions. For example, your company may offer some contracts only to customers who pay with a credit card. Termination charges can be configured as a flat fee or as a pro rata proportion of the remaining contract value. Unless otherwise defined, the total contract value is the sum of all the recurring billing charges for the duration of the contract, plus any setup charges. It does not include usage charges. Each contract belongs to a specific subscription. You choose which contract to apply when you order the subscription.Managing a subscription’s contracts lets you:
Restricted usernames is where you define usernames that are not allowed to be used in services. For example, bad usernames can include:
Note: Restricted usernames are case sensitive. To restrict all instances of a username you must add each variation to the restricted usernames table. For example, ACCOUNTS, accounts and Accounts.
To add a restricted username select Restricted Usernames under User Management on the Configuration and Tools page in Smile software. Click Add and type the username in the Bad Username field. Click Save.
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