Smile News – July 2017

• Added auto expand in Analytics tree when searching
• Added support for validation of 2-series Mastercard credit cards
• Added the ID to package plan list view
• Added the IP address information to detailed data usage view
• Added new document type for prepaid usage warning
• Add new option for NAS configuration – Discard usage data from unknown sessions
• Telcoinabox CDR importer can now detect data usage CDRs based on tariff code
• Added ability to dispatch individual or small trial batches of notices
• Added {gst} and {amountExGst} substitution codes to Adjustment documents
• smile02 schema now has a format_bigint() function for formatting quantities
• SQL Analytics reports can now explicitly specify left or right column alignment
• Cost Centre now listed in alphabetical order

It is very easy to raise a reimbursement in Smile billing to refund an amount already paid on an account or subscription.

While viewing an account or subscription in Smile click the top Account menu, then New Reimbursement. Select the transaction to reimburse and click Enter. You can optionally set a date if you want to back or future date the payment. The reimbursement is processed and can be viewed on the Transactions page.

Smile User Guide – Raise a reimbursement

While it generally works for most of us, emails can fail or be blocked due to a variety of causes, such as network failures, black listing, incorrectly entered addresses, spam filtering, exceeded mailbox capacities or lack of server availability. Some obstacles are beyond the control of the sender, but you can still take steps to ensure your emails have the best chance of delivery from your Smile software.

Generally email works well. However, you may discover on occasion that your customers report that they fail to receive an email sent by Smile. As part of troubleshooting a missing dispatch you can:

• View and confirm that Smile Billing generated the dispatch
• Create an email archive that stores all outgoing dispatches
• Ensure your Sender Policy Framework (SPF) record is up to date
• Ensure your email dispatches are well formed and contain appropriate content

For more information about the above tips see the Smile Dispatch Troubleshooting – Quick Reference Guide at docs.inomial.com

Linking tickets lets you associate tickets that have a similar cause or subject. For example, if a customer has a recurring ADSL problem, you can link the tickets of each instance of the problem together. Linking tickets helps you easily refer to information in other tickets so you can determine common problems or trends or see what actions have already been taken.

To link tickets, click the Add a comment… button in a ticket.

In the Ticket comment window, type #ticketnumber. For example, to link to ticket 1733, type #1733. Click Save. You can add multiple tickets in the same comment.

The linked ticket is displayed in a Related To list on the main Ticket page.