Smile News – July 2017
|Smile software 6.0.10 has been released:
This release includes 12 enhancements.
|Raise a reimbursement
It is very easy to raise a reimbursement in Smile billing to refund an amount already paid on an account or subscription.
While viewing an account or subscription in Smile click the top Account menu, then New Reimbursement. Select the transaction to reimburse and click Enter. You can optionally set a date if you want to back or future date the payment. The reimbursement is processed and can be viewed on the Transactions page.
|Troubleshoot email dispatches in Smile Billing
While it generally works for most of us, emails can fail or be blocked due to a variety of causes, such as network failures, black listing, incorrectly entered addresses, spam filtering, exceeded mailbox capacities or lack of server availability. Some obstacles are beyond the control of the sender, but you can still take steps to ensure your emails have the best chance of delivery from your Smile software.
Generally email works well. However, you may discover on occasion that your customers report that they fail to receive an email sent by Smile. As part of troubleshooting a missing dispatch you can:
For more information about the above tips see the Smile Dispatch Troubleshooting – Quick Reference Guide at docs.inomial.com
|Link help desk tickets in Smile Billing
Linking tickets lets you associate tickets that have a similar cause or subject. For example, if a customer has a recurring ADSL problem, you can link the tickets of each instance of the problem together. Linking tickets helps you easily refer to information in other tickets so you can determine common problems or trends or see what actions have already been taken.
To link tickets, click the Add a comment… button in a ticket.
In the Ticket comment window, type #ticketnumber. For example, to link to ticket 1733, type #1733. Click Save. You can add multiple tickets in the same comment.
The linked ticket is displayed in a Related To list on the main Ticket page.
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