Smile News – August 2016
|Smile billing system monitoring and support
One often overlooked, yet greatly appreciated, aspect of our service is the level of systems monitoring we do on your behalf. In particular, monitoring of service usage like CDRs or similar.
When you create a service in Smile software and begin receiving a data feed from your supplier, even if you are only testing, our monitoring tools recognise both the new service and recent activity. These tools report to our support desk, monitoring if the activity is ongoing within given parameters. We would like to help you make the most of this by matching the monitoring of a service with an appropriate alert response.
|Configuring credit control in Smile software
Credit control is the process of methodically communicating with customers to ensure the steady and timely collection of accounts receivable. Communications progress from gentle reminders to more purposeful letters and other allowable collection options as accounts become further past due. Credit control in Smile software specifies one or more sets of accounting terms, treatment levels and actions triggered as the account’s unpaid debts age.
To create a credit control process in Smile multiple components need to be defined and then brought together or linked. The Credit Control – Quick Reference Guide steps you through an example sequence to create a credit control process.
Contact Inomial support if you require a Document Library logon.
|New in the Smile API:
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