22/08/2017

Smile News – August 2017

22/08/2017

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Bulk invoice processing
A Smile billing run generates and sends bulk invoices then schedules automatic payments. Each billing run generates a bulk invoice for accounts and subscriptions with an invoicing period that ends on a specific date.Understanding how Smile software processes bulk invoices helps you troubleshoot problems with the billing run. When the billing run starts, the following occurs:

Smile calculates the following charges for an invoicing period:
- usage and recurring charges for subscriptions
- recurring charges for accounts
Smile creates an invoice and checks for any other charges associated with the account. For example, if an account and three subscriptions have the same invoicing period, Smile collates the charges for the four invoicing periods into the same invoice.
Smile calculates any discounts for the account, subscription or invoice items, then calculates GST and applies rounding to the invoice total if configured to do so.
Smile changes the status of each processed invoicing period to Approval. If Smile cannot process an account or subscription, it changes the status of the invoicing period to Error and continues with the billing run.

You can approve invoices manually or automatically.

As part of the billing process it is useful to understand the following concepts:

How to process the billing run in the Smile User Guide describes the typical tasks completed to ensure a smooth and accurate billing run.

Make a payment from search
You can quickly pay an account or an invoice from search in Smile. Search for an account name or the number of the invoice to pay in Smile. Select the account or invoice entry and then you can either click the

icon or right-mouse click on the required entry and click Payment. Complete payment details, then click Pay. All done!For more detailed instructions on how to make a payment from search see the User Guide.

Account Notes
Account notes let you add information to an account. For example, you can use notes to record a summary of a conversation with a customer to help other operators manage the account. Notes appear on the Notes page of an account and under the Account Balance panel. You can classify highlighted notes as notes

or warnings

.In addition to notes, you can also add collection notes to an account. Collection notes let you add notes about your progress in recovering the balance of the account’s overdue invoices.For more detailed instructions on how to add account notes see the User Guide.

New in the Smile API:

migrateSubscription() – Migrates a subscription from one account to another nominated account.

Contacting Inomial
For all support, sales and 24 hour emergency support enquiries please call +61 3 9663 3554
Support email: support@inomial.com
Sales email: sales@inomial.com

About Inomial
Inomial develops automatic billing and subscription billing solutions for carriers, utilities and enterprises. Our products include Smile software, an integrated AR and recurring billing platform; BigRating, for real-time, scaleable and flexible voice and data rating and invoice generation for any kind of usage; Federadius, for high performance, fault tolerant, distributed RADIUS Authentication, Authorisation and Accounting (AAA); and FlowControl, an integrated NetFlow and SNMP polling collector and aggregator.

Contact Inomial if you’d like to know more about any of Smile’s latest enhancements and features.