Inomial Billing News – June 2018
|Ch.. ch.. ch.. changes!
Following last month’s announcement about Inomial joining the DGIT family there will be a few changes over the next couple of months as we relocate and update our branding. For the most part, there should be no change to the way you interact with us.
You may have already seen some emails from us using our new DGIT email addresses. Please update your contacts with our new details.Office location
We will be relocating to the current DGIT Systems office by the end of June. Our new office address will be 313 La Trobe Street, Melbourne. We aren’t moving very far at all!
|Smile 6.1.7 and 6.1.8 released
These releases include 2 features and 14 enhancements.Features
|New in-ticket workflows – auto-associate an account or subscription to a ticket
In Smile billing software you can configure a support email address that is monitored and when an email is received, Smile can automatically create a helpdesk ticket and reply to the sender with details of their ticket. This functionality has now been expanded.Smile can now identify an account or subscription USN in the email subject. If the email subject matches the regular expression in your Smile’s Incoming email configuration Smile billing software will create a ticket with the account or subscriptions details.This type of workflow can be used by a network device advising of a network outage or issue relating to a specific account or subscription. Smile logs the issue for tracking and support, and the relevant or affected users are notified of the issue.
For all support, sales and 24 hour emergency support enquiries please call +61 3 9663 3554
Support email: firstname.lastname@example.org
Sales email: email@example.com
Contact DGIT Systems if you’d like to know more about any of Inomial Billing’s latest enhancements and features.
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