Inomial Billing News – June 2018

Ch.. ch.. ch.. changes!
Following last months announcement about Inomial joining the DGIT family there will be a few changes over the next couple of months as we relocate and update our branding. For the most part, there should be no change to the way you interact with us.

Email addresses
You may have already seen some emails from us using our new DGIT email addresses. Please update your contacts with our new details.

Office location
We will be relocating to the current DGIT Systems office by the end of June. Our new office address will be 313 La Trobe Street, Melbourne. We aren’t moving very far at all!

Phone numbers
There will be no change to our current phone numbers.

Smile 6.1.7 and 6.1.8 released
These releases include 2 features and 14 enhancements.

Features

  • Added IP address (including IPv6) support to number pools
  • Added the ability to configure stationery for Surcharges

Enhancements

  • Added ability to exclude tariffs in minimum spend calculation and Plan minimum charge override at PSI
  • Added new Stationery table of RCTI line items that sum up to the total with rounding etc
  • Improved Ezidebit Direct Debit gateway to be more robust
  • Contract usability improvements
  • Added the ability to deprecate package plans
  • Added the ability to extract a USN from inbound helpdesk e-mail subject line and link ticket to that account/subscription
  • Added the ability to preview stationery in the stationery editor
  • Added new permissions for adding subscriptions, reimbursements, editing tax eligibility.
  • Minor improvements to future billing and pending charges pages
  • Added Payment API to get auto payment option and can now reschedule declined payments via AP
  • Added new invoice email template substitution code {invoiceUUID} for invoice UUID
  • Added ability to change the ordered contract of a subscription that hasn’t yet been activated
  • Re-run auto payments when new payment details come in from import
  • Added email address to Overdue Accounts report
New in ticket workflows – auto-associate an account or subscription to a ticket
In Smile you can configure a support email address that is monitored and when an email is received, Smile can automatically create a helpdesk ticket and reply to the sender with details of their ticket. This functionality has now been expanded.

Smile can now identify an account or subscription USN in the email subject. If the email subject matches the regular expression in your Smile’s Incoming email configuration Smile will create a ticket with the account or subscriptions details.

This type of workflow can be used by a network device advising of a network outage or issue relating to a specific account or subscription. Smile logs the issue for tracking and support, and the relevant or affected users are notified of the issue.

More information

Contacting Inomial
For all support, sales and 24 hour emergency support enquiries please call +61 3 9663 3554
Support email: support@inomial.com
Sales email: sales@inomial.com

About Inomial
Inomial develops automatic billing and subscription billing solutions for carriers, utilities and enterprises. Our products include Smile software, an integrated AR and recurring billing platform; BigRating, for real-time, scaleable and flexible voice and data rating and invoice generation for any kind of usage; Federadius, for high performance, fault tolerant, distributed RADIUS Authentication, Authorisation and Accounting (AAA); and FlowControl, an integrated NetFlow and SNMP polling collector and aggregator.
Contact DGIT Systems if you’d like to know more about any of Inomial Billing’s latest enhancements and features.
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